This policy explains how returns, replacements, and cancellations work for products purchased through our online shop, and for bird net installation services booked through Bird Nets Zirakpur.
Shop products (nets and hardware)
If you buy a net, shade cloth, or hardware item through our online shop and it arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at sales@birdnetzirakpur.in with your order number and a photo of the item. We will arrange a replacement or refund once the issue is confirmed.
Because netting is typically cut and prepared to order, we are unable to accept returns simply due to change of mind once a custom size has been cut. Standard, uncut stock items may be returned unused and in original packaging within 7 days of delivery; return shipping is the customer’s responsibility unless the item was faulty or incorrectly sent.
Installation services
You can cancel or reschedule a booked site inspection or installation free of charge by contacting us at least a few hours before the scheduled visit. Once installation work has started, charges apply for materials used and labour completed up to that point.
If you believe an installation was carried out incorrectly or with a manufacturing defect in the net or hardware, contact us as soon as possible so our team can inspect the work. Genuine installation or material defects reported promptly will be rectified at no extra cost. Refunds for completed, correctly performed installation work are handled on a case-by-case basis.
What isn’t covered
Normal wear and tear, damage caused by pests, storms, falling objects, or unauthorized modification of an installed net, is not covered under returns or refunds.
How refunds are processed
Approved refunds are processed back to your original payment method. Processing times depend on your bank or payment provider and can take a few business days to appear.
Contact us
For any return, replacement, or cancellation request, contact us at sales@birdnetzirakpur.in or +91 90568 23889.